1 – Legal notice

The site is published by Keolis Gironde, a limited liability company with a capital of €684,240, registered with the Bordeaux Trade and Companies Register under number 322 188 194. Its registered office is located at Zone d’activité Issac, 33160 St Médard en Jalles, France. The company’s phone number is +33 5 56 70 12 12, and its email address is keolis-gironde@keolis.com. Its intra-community VAT number is FR43322188194.

Publication Director: Virginie URRA, Head of Marketing and Sales
Publishing Manager: Cassandra BEREK

Site Creation: Break-Out Company
Credit: Site design and development by Break-Out Company – 28 Avenue des Forges – 65000 TARBES
SIRET: 814 828 968 00036

Site Hosting: The site is hosted by OVH, whose registered office is at 2 Rue Kellerman, 59100 ROUBAIX, with share capital of €10,069,020, registered with the Lille Métropole Trade and Companies Register under no. 424 761 419 00045.

Intellectual Property and Right of Use: “The publisher is the owner of the site.”

Photo Credits: Keolis Gironde, royalty-free images (Unsplash, Pixabay), as well as photos by Break-Out Company and Keolis Gironde.

2. Purpose

Keolis Gironde (hereinafter the “Publisher”) has chosen to publish, operate, and make available the website keolis-gironde.com (hereinafter the “Site”), which primarily aims to provide information on Keolis Gironde, its activities, and news.

These General Terms of Use (hereinafter the “GTU”) govern the legal conditions for providing the Site’s services to users (hereinafter the “User”).

The applicable GTU are those in effect on the date of each User’s access to the Site.

3. Acceptance of the GTU

Accessing any pages of the Site constitutes acceptance by the User of the terms of these GTU.

The Publisher reserves the right to amend, modify, correct, or delete any or all of the GTU at any time. These modifications are deemed to be brought to the attention of Users simply by being posted online. As such, they are considered unconditionally accepted by any User accessing the Site after they are posted. Therefore, Users are encouraged to refer to them each time they visit to become aware of the latest version available on the Site.

4. Site Access

Anyone can access the Site free of charge. Any costs incurred by the User for accessing the Site (computer equipment, software, etc.) are their responsibility.

The Publisher reserves the right to modify, suspend, restrict, or interrupt access to any part of the Site, including its content and features, or change the hours of availability of the Site without notice.

5. Responsibilities and Warranties for Site Use

The Publisher does not guarantee that the Site will be free of anomalies, errors, or bugs, nor that they will be corrected, nor that the Site will operate without interruption or breakdown, nor that it will be compatible with any particular equipment or configuration other than that expressly validated by the Publisher.

The Publisher does not guarantee the accuracy or completeness of the information on this Site and reserves the right to change it at any time without prior notice.

In no case shall the Publisher or any third party mentioned on this Site be held liable for damages of any kind, arising from the use, inability to use, or results of using the Site or sites linked to it, or from documents contained in the Site.

The presence of a hyperlink on the Site to another website does not imply approval of that site or its content and shall not engage the responsibility of the Publisher.

The user acknowledges being aware of the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and risks related to communication security.

6. Intellectual Property

The Site, all its components (including texts, presentations, videos, photographs, downloadable documents, trademarks, and logos, etc.), and related software are protected by intellectual property rights and neighboring rights reserved exclusively to the rights holders.

Unless permitted by the Publisher, and except for unaltered reproductions for personal and private copying in accordance with Article L.122-5, 2° of the Intellectual Property Code, any use, exploitation, reproduction, representation, distribution, publication, or adaptation, whether partial or complete, of the Site or its components, in any form or format, on any medium and for any purpose (commercial, advertising, etc.) is strictly prohibited and punishable by law.

7. Hyperlinks

Setting up a hyperlink to the Site requires prior express authorization from the Publisher. Requests for such authorization should be sent via the contact form in the “Contact” tab.

The Site enables Users to be redirected to third-party websites and services via hyperlinks, including through social media buttons.

The User acknowledges that Keolis Gironde is independent of these websites and services provided by third parties. Use of these services will be subject to the terms and/or sales conditions of each third-party provider. The Publisher cannot be held responsible for the content accessible, offers, information consulted, or transactions conducted through these third-party services. Likewise, the Publisher does not guarantee compliance with applicable regulations by the publishers and hosts of these services, for which they are solely responsible.

8. Personal Data Protection

Keolis Gironde, as data controller, collects and processes the personal information you may provide on this site, particularly through our forms, in order to:

• Process your requests, complaints, quotes;
• Handle your rights requests.

In accordance with applicable regulations, the User has the right to access, rectify, erase, and transfer personal data and to limit or object to processing when applicable. You can exercise these rights by contacting our Data Protection Officer (DPO) at dpd.aquitaine@keolis.com or by mail at: ZA Les Artigons – Issac – 33160 Saint Médard en Jalles.

For more information on the processing of your personal data, please refer to our Privacy Policy: https://keolis-gironde.com/confidentialite/.

8.1 Export of Your Personal Data

You may request an export of your user data on our site. To do so, contact our DPO at dpd.aquitaine@keolis.com. You will receive an email at the address provided to confirm your request. Once confirmed, we will send a link enabling you to download your data. For security, this link has a limited duration, so please download your data by the specified date.

8.2 Deletion of Your Personal Data

You may also request the deletion of your data from keolis-gironde.com. To do so, contact our DPO at dpd.aquitaine@keolis.com. We will send you an email for confirmation. Upon receipt of your confirmation, we will permanently delete your email and the related data. You will receive a final email confirming the deletion.

9. Cookies

Cookies are stored on your device when you visit the Site. For more information on the cookies placed, their retention period, and configuration options, please refer to the Site’s Cookie Policy: https://keolis-gironde.com/politique-relative-aux-cookies/.

10. Force Majeure

Any event of force majeure as defined by Article 1218 of the Civil Code and case law, including Internet or server malfunctions, does not engage the Publisher’s liability.

11. Applicable Law

Any dispute relating to the use of this Site is subject to French law.

These GTU are governed by French law.

In case of a dispute regarding the validity, interpretation, or execution of the GTU, the Publisher and the User agree to seek an amicable solution within sixty (60) calendar days.

If amicable resolution fails, any dispute related to the interpretation, validity, and/or execution of the GTU will be submitted to the competent courts, even in the case of multiple defendants or third-party claims, for emergency or interim measures, by summary procedure or by petition.

12. Claims

All claims may be submitted to the Customer Service at the following address: ZA Les Artigons – Issac – 33160 Saint Médard en Jalles. The user can access the contact section and select “complaint” in the contact form.

If the User, after contacting Customer Service and receiving no satisfactory response within two (2) months, may use the mediation process with the Travel and Tourism Mediator, whose contact details and submission procedures are available on their website: www.mtv.travel – MTV Médiation Tourisme Voyage – BP 80303 – 75823 PARIS Cedex 17.